Last Updated: 3/25/2026
Digital Product Nature
Since names are custom-generated and delivered instantly, we operate with a limited refund window:
- Before Delivery: Full refund if requested within 1 hour of purchase AND before downloading your name report.
- Quality Issues: If the generated names contain errors (e.g., wrong gender, offensive meanings), contact [email protected] within 7 days for regeneration or refund.
- Downloaded/Used: Once the name report and seal image are downloaded, refunds are at our discretion to prevent abuse.
Exceptions
We reserve the right to refuse refunds in cases of:
- Change of mind after receiving the custom names
- Providing incorrect birth date/gender information
- Multiple purchases for the same person
Chargeback Notice: Chargebacks without contacting us first will result in account suspension.