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Refund Policy

Last Updated: 3/25/2026

Digital Product Nature

Since names are custom-generated and delivered instantly, we operate with a limited refund window:

  1. Before Delivery: Full refund if requested within 1 hour of purchase AND before downloading your name report.
  2. Quality Issues: If the generated names contain errors (e.g., wrong gender, offensive meanings), contact [email protected] within 7 days for regeneration or refund.
  3. Downloaded/Used: Once the name report and seal image are downloaded, refunds are at our discretion to prevent abuse.

Exceptions

We reserve the right to refuse refunds in cases of:

Chargeback Notice: Chargebacks without contacting us first will result in account suspension.